Shipping policy

At Sawvachy, we believe shopping for your home should be simple, enjoyable, and worry-free. Whether you're refreshing a single room or upgrading your entire space, we're committed to making sure your order reaches you safely and as quickly as possible.

Please take a moment to read our Shipping Policy to understand how we process, ship, and deliver your order.

Order Processing

Once your order is placed, our team begins preparing it for shipment.

Orders are typically processed within 1–3 business days. During busy periods, holidays, or promotional events, processing may take slightly longer. We appreciate your patience during these times and always work to get your order on its way as quickly as possible.

Please note that orders are only processed on business days. Orders placed on weekends or public holidays will be processed on the next available business day.

If you need to make changes to your order, such as updating your shipping address or correcting your contact information, please contact us as soon as possible. While we'll do our best to assist, we cannot guarantee changes once your order has entered the processing stage.

Shipping Times

After your order has been processed, it will be shipped to the delivery address provided during checkout.

Most orders arrive within 7–15 business days, although delivery times may vary depending on your location, customs clearance, local courier services, weather conditions, or other unforeseen circumstances.

Please remember that the estimated delivery time begins after your order has been processed, not from the date it was placed.

While we always strive to meet our estimated delivery times, occasional delays beyond our control may occur. We appreciate your understanding and patience if this happens.

Shipping Confirmation & Tracking

As soon as your order has been shipped, you'll receive a confirmation email containing your tracking information, where available.

Tracking updates may take a short time to appear after your package has been dispatched. If you don't see tracking information immediately, please allow up to 48 hours for the courier's system to update.

If you have any questions about your shipment, our support team will be happy to help.

Shipping Fees

Shipping costs are calculated at checkout based on your order and delivery destination.

From time to time, we may offer free shipping promotions or special shipping discounts. Any applicable shipping offers will be clearly displayed on our website during checkout.

Multiple Packages

Some orders may be shipped in separate packages.

This usually happens when:

  • Products are stored in different fulfillment locations.
  • Certain items require different packaging.
  • Items become available at different times.

If your order arrives in multiple shipments, don't worry. Your remaining items are still on their way and should arrive shortly.

Delivery Information

Please ensure that all shipping information is entered correctly before completing your purchase.

Providing an incorrect or incomplete shipping address may result in delivery delays or failed deliveries.

If you notice an error after placing your order, contact us immediately. We'll do everything we can to update your information before your order is shipped.

Unfortunately, once an order has been dispatched, we cannot guarantee that shipping information can be changed.

Delayed Deliveries

Although we work with trusted shipping partners, some deliveries may take longer than expected.

Delays can occasionally occur due to:

  • High order volumes
  • Severe weather conditions
  • Customs inspections
  • Local courier delays
  • Public holidays
  • Transportation disruptions

These situations are outside of our control, but we'll always do our best to keep you informed and assist whenever possible.

Lost Packages

If your tracking information shows that your package has not arrived within the expected delivery timeframe, please contact us.

We'll work with the shipping carrier to investigate the issue and help find the best possible solution.

Before reporting a package as lost, we recommend:

  • Checking your tracking information.
  • Looking around your property for a safe delivery location.
  • Asking family members or neighbors if they accepted the package.
  • Contacting your local delivery carrier.

Many packages are successfully located after completing these simple checks.

Damaged Items

We carefully package every order to help ensure it arrives in excellent condition.

If your package arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the damaged product
  • Photos of the shipping package, if possible

Once we've reviewed the information, we'll work with you to provide an appropriate solution.

Incorrect Items

If you receive an item that doesn't match your order, we're here to help.

Please contact our support team within 7 days of receiving your package.

Include your order number along with photos of the item you received, and we'll investigate the issue as quickly as possible.

Customs & Import Fees

Depending on your country's regulations, international orders may be subject to customs duties, import taxes, or other fees.

These charges are determined by your local customs authority and are the responsibility of the customer.

Sawvachy does not control these fees and cannot estimate their cost.

Refused Deliveries

If a package is refused or returned because of an incorrect shipping address, unpaid customs charges, or repeated failed delivery attempts, additional shipping costs may apply before the order can be shipped again.

Order Cancellations

Orders may be canceled before processing begins.

Once an order has been prepared for shipment or dispatched, we may no longer be able to cancel it.

If you wish to cancel your order, please contact us as soon as possible after placing it.

Shipping Restrictions

Some products may have shipping restrictions depending on local regulations or carrier limitations.

If we're unable to deliver a product to your location, we'll notify you promptly and issue a refund if necessary.

Our Commitment

At Sawvachy, we're committed to providing a smooth shopping experience from the moment you place your order until it arrives at your doorstep.

We carefully work with trusted suppliers and shipping partners to ensure every order is handled with care. While occasional delays can happen, our team is always available to answer your questions and provide updates whenever possible.

Customer satisfaction is important to us, and we're dedicated to making every shopping experience a positive one.

Need Help?

If you have any questions about your order or this Shipping Policy, we're always happy to assist.

Sawvachy
Email: sawvachy2026@gmail.com

Our customer support team aims to respond to all inquiries within 24–48 business hours. Thank you for choosing Sawvachy. We appreciate your trust and look forward to helping you create a home you'll love.